Terms and Conditions

Terms & Conditions

This website is owned and operated by Prodigy Solutions (“us,” “we,” and “ours”). By using this website in any capacity, you (“your” and “yours”) agree to be bound by the rules in these Terms and Conditions.

So, we encourage you to take your time and read the Terms and Conditions thoroughly.

You are prohibited from using this website if you do not understand or agree with the Terms and Conditions.

Section I – Account Creation

When you sign up for one or more of our Services, we will ask you to provide your personal information, including without limitation:

  • Name
  • Email address
  • Physical address
  • Business address
  • Credit card information

To understand how we collect, use, and share your personal information, please read our Privacy Policy. While submitting your data, make sure it is accurate, up-to-date, and error-free. If you enter incorrect details and incur damages, financial or otherwise, we will not be held responsible.

Moreover, once you have provided the details, do not share the credentials with anyone unless they are acting on your behalf.

Section II – Use of Website

You must use this website in accordance with the rules stated in these Terms and Conditions. You may not:

  • Attempt to modify, change, or alter the website’s content.
  • Use advanced technologies to gain the source code of this website.
  • Impersonate another person.
  • Upload derogatory, defaming, threatening, harassing, or otherwise objectionable images or comments.
  • Transmit viruses to interfere with another user’s experience.
  • Steal, share, or redistribute the website’s content.

If you are found violating one or more of these conditions, we reserve the right to terminate your contract immediately.

Section III – Minors’ Use

Prodigy Solutions is not intended for minors, i.e., children under 18 years old. If they must access our website, they should do so in the presence of a guardian. We will never knowingly collect information from a minor.

If you have reason to believe that a minor has submitted information, please send us an email immediately. After investigating the matter thoroughly, we will delete the details.

Section IV – Copyright Violation

At Prodigy Solutions, we have profound respect for the work of others. Therefore, we will never knowingly infringe on another individual or agency’s copyrights. However, if you believe the content on our website is taken from someplace else, please get in touch with us with the following documents:

  • Your name, company name, and physical address
  • Screenshot of the content you believe we have taken from somewhere else
  • Proof that the content in question belongs to you
  • A written statement that you are submitting a copyright violation claim
  • Your e-signature

Note: If another agency has appointed you to submit a copyright violation, you will also be required to provide their information.

If one or more documents are missing from your email, we reserve the right to reject your copyright violation claim.

Section V – Website Availability

We consistently monitor our website for errors and bugs. However, we cannot guarantee that it will be available 24/7 and 365 days a year. We may face technical glitches, due to which you may not be able to access our website. In situations like these, we will highly appreciate your patience.

Our team will most likely be working on resolving the issues. So, we highly recommend you not sign up for our services if our website is unavailable or facing technical issues. If you do so and your data is compromised, we will not be held responsible.

Section VI – Third-Party Links

On our website, you may find links to third parties. They have been placed to make it easier for you to connect with us (social media links) and facilitate your online transactions (local bank links). The placement of the third-party links on our website does not necessarily mean we endorse them.

We do not monitor the links and are unaware of what you might find there. They are subject to different terms and conditions you must read before visiting. If your data is compromised because you did not familiarize yourself with the terms and conditions, you agree not to hold Prodigy Solutions responsible.

Section VII – Payment Terms

To sign up for our services, we will require that you pay an amount up-front. You can make the payment through one of our many safe methods: credit/debit card or online bank transfer. We will start working on your project once we have received the total amount.

But if we do not receive the payment, whether the error is from your side or the local bank’s, we will hold working on the project until the payment is processed. Furthermore, if you fail to pay within the specified period, we will stop working on the project or cancel it altogether.

Section VIII – Refund Policy

We understand things may happen at the last minute, due to which you cannot move forward with the project. That is why we have a 48 hours Refund Policy. If you let us know about the cancelation within this period, you will get a full refund.

But if you notify us after 48 hours have passed, our resources will have already started working on your project. In that case, we will not refund the amount.

If your request for a refund has been accepted, we will take 15-30 business days to direct the amount back into your account. If it takes longer than that, the error could be from the bank’s side, for which you will have to contact them.

Section IX – Changes to Terms and Conditions

At our sole discretion, we may update or modify the content of these Terms and Conditions. You are responsible for reading the updated version of these Terms and Conditions whenever you can.

Your continued usage of this website after the changes have been made constitutes your agreement to the Terms and Conditions.

Section X – Contact Information

If you have any questions about our Terms and Conditions, please get in touch with our customer support representatives at cs@designgenious.com.

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